Frequently Asked Questions
Ordering & Purchasing
How do I place an order?
Simply browse our catalogue, select your products, and add them to your cart. If you want custom branding, upload your logo on the product page before adding to cart. Proceed to checkout when ready to complete your purchase.
Do you offer bulk discounts?
Yes! We offer volume discounts on large orders. Contact our sales team for a custom quote.
What payment methods do you accept?
We accept all major credit cards, debit cards, and for approved customers, we offer credit accounts with pay-on-account terms.
Custom Branding
How does logo customisation work?
On eligible products, you can upload your logo directly on the product page. We accept PNG, JPG, and SVG formats.
What file formats do you accept for logos?
We accept PNG, JPG, and SVG files. For best results, provide vector files (SVG) or high-resolution images (300 DPI minimum).
Is there a minimum order for custom branding?
There is no minimum order requirement. Printed items can be ordered individually, and embroidered items are also available with flexible ordering options depending on the product.
How long does custom branding take?
Custom branded orders typically add 5-7 business days to standard delivery times. Rush options are available for an additional fee.
Credit Accounts
Who is eligible for a credit account?
Credit accounts are available to registered businesses with a valid company registration number and satisfactory credit references.
What are the payment terms?
Approved credit accounts receive Net 30 payment terms, meaning payment is due 30 days from invoice date.
How do I apply for a credit account?
Log in to your account and click "Apply for Credit Account" in your account portal. You'll need to provide company details, registration information, and trade references.
How long does credit approval take?
Most applications are processed within 2-3 business days. You'll receive an email notification once your application has been reviewed.
Shipping & Delivery
What are your shipping costs?
Shipping costs are set to £9.99. Free shipping is available on orders over £100.
How long does delivery take?
Standard delivery is 3-5 business days. Custom branded items require additional processing time.
Do you ship internationally?
Currently, we ship within the UK only. International shipping may be available for large orders - please contact us for details.
Returns & Exchanges
What is your returns policy?
Non-customised items can be returned within 28 days of delivery for a full refund, provided they are unused and in original packaging. Custom branded items cannot be returned unless faulty.
How do I return an item?
Contact our customer service team to initiate a return. You will receive return instructions.
PPE & Safety
Are your PPE products certified?
Yes, all our PPE products meet or exceed relevant safety standards including ANSI, EN, and ISO certifications where applicable.
How do I choose the right PPE?
Product pages include detailed specifications and safety ratings. If you need assistance, our team can help you select appropriate PPE for your specific work environment.
Do you provide safety certificates?
Yes, safety certificates and compliance documentation are available for all PPE products. Request these when placing your order.
Contact & Support
How can I contact customer service?
Email us at info@district-nw.co.uk or use the contact form on our Contact page. We aim to respond within 24 hours during business days.
What are your business hours?
Monday-Friday: 8:00 AM - 5:00 PM GMT
Saturday: Closed
Sunday: Closed